POSTAGE & DELIVERY
Please Note: Free Shipping does not apply to wholesale orders.
We use Australia Post for all deliveries. Once your order is dispatched, you will receive a Tracking & Advice notification via the email address you provided (if you provided one at checkout). You will also receive an email from PLANET YUM advising your order has been dispatched. You will be able to track the journey of your order online at Australia Post. If you are not home when your order arrives, Australia Post will leave a card at your premises advising you of the available times for pickup at your local post office. Most orders will be received within 2 - 5 working days, but may take longer to regional areas.
ESTIMATED DELIVERY TIMES (Please read carefully!)
Please be aware that the estimated delivery time means when Australia Post have picked up the order from our premises, and NOT the number of days after you place your order. For Example: Estimated shipping time 3 days - If you place your order on Monday, and Australia Post collect it from our premises the next day Tuesday, delivery will be 3 days after the Tuesday. Also, note, once collected by Australia Post Planet Yum has no control over delivery times. You will need to contact Australia Post or track online at their website.
POSTAL FEES & CHARGES
We do not charge any handling fees. All online customer orders over $100 will automatically attract free postage - (applies to sub total of your order which already includes GST). Any other selection will incur a fee.
EXPRESS POST
We offer express post. If you're order is over $100 as stated above, and you wish to use express post you will need to email us at sales@planetyum.com.au to request express post. We will invoice you for the fee.
Free Shipping does not apply to wholesale accounts. Postal fees are automatically calculated as you add items to your shopping cart, and can be viewed by clicking on 'shopping cart' at the top of the page. You will be able to see shipping charges by entering your address in the checkout. If cost of shipping your order is less than our system has calculated we will reimburse you the difference. If it is lower we may ask you to pay the shortfall, or we may pay it at our own discretion.
Wholesale orders please note: The postage amount calculated during your order may not be accurate especially if your order is quite large. There will be additional charges for postage required. We will contact you in regards to final charges, or you may wish to arrange your own courier as Australia Post can be quite expensive, especially if you live outside of NSW.
DELIVERY ADDRESSES
If you wish to change the delivery address of your order please contact us immediately during business hours on 02) 44229523, or email sales@planetyum.com.au outside business hours. Once an order has been delivered to Australia Post we cannot change the delivery address, so we advise you to take extra care when deciding on your delivery address. You may enter the delivery address of a friend if you wish, and we will deliver your order to your friend's address. Please see below for rules & restrictions about incorrect delivery addresses.
DELIVERY RULES & RESTRICTIONS
We do not currently deliver to overseas destinations. Overseas orders placed will be cancelled and any monies received by us will be refunded in full.
We will take all care to deliver the order to the correct address you provide. If an error occurs from our end we will replace your order. If however, you provided an incorrect delivery address, Planet Yum will not be held responsible or liable for non-delivery based on incorrect data provided by you, and no refund will be available. The parcel will usually be returned by Australia Post, and you can provide us with the correct address to re-send the parcel to.
GOODS LOST IN TRANSIT Once your parcel(s) is despatched to Australia Post it means they have picked it up from our premises and we have no control over the parcel. If it is lost in transit you can contact Australia Post to open an investigation. Planet Yum can do this for you. If the parcel(s) is not found by Australia Post during its investigation Planet Yum is under no obligation to refund or replace parcels that are lost in transit, as it is not our fault the parcel was lost. See section 11 & 12 of the Terms & Conditions for more information.
Orders are processed, packed & dispatched during business days Monday to Friday between 9am to 5pm (excluding public holidays).
For any further enquiries regarding these terms & conditions please contact us on 02) 4422 9523 during business hours, or email: sales@planetyum.com.au
Direct deposit bank transfers not received within 14 days will be cancelled by the system.
Please Note: Free Shipping does not apply to wholesale orders.